remote support

Let’s connect and get to the root of it.

fast and reliable remote support from the Rosendahl service team

here for you

Get first-class remote support for your production lines and individual machines

A lot of technical issues can be solved remotely within a short period of time. Our trained experts are happy to support you whenever you need them. You could use some help analyzing your log files? An error message has popped up? You are experiencing a line breakdown? Thanks to our fast response time, your production will be on track again in no time.

Remote support packages
for your RIO line control

  1. Professional hotline and remote service
  2. Less downtime due to the guaranteed availability of our experts
  3. Fast and immediate remote support
  4. Transparent all-in flat rate
  5. Designated service contacts
  6. Unique service ticket for follow-up procedures

Basic

Hotline, help desk and remote support during office hours

Advanced

Hotline, help desk and remote support during and after office hours

RoConnect Remote service for individual machines (PLC based)
without RIO line control

  1. Hardware included
  2. Support included
  3. Annual all-in flat rate
  4. Plug & Play
  5. Secured VPN connection

always one
step ahead

Our team of in-house experts continuously strives to provide you with leading-edge support.

  • Software modifications from the top level down to the PLC and drive-configuration software
  • New software modules for your requirements, which can be easily installed online
  • Solution-oriented support provided for hardware, software, and process issues
Service excellence for your cable manufacturing business
Rosendahl locations worldwide

contact

get in
touch
with us

You have questions regarding your machinery or are experiencing technical issues? We’ll be happy to help! Let’s connect and get to the root of it. Long distance can be that easy.

here for you

Any questions?
Get in touch with us.

here for you

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